Privacy Policy
___ Introduction
Kertasari Connect respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services or website.
By using Kertasari Connect, you agree to the terms outlined in this Privacy Policy.
___ Information We Collect
We may collect the following information when you make an enquiry or booking:
Name
Contact details (such as phone number, email address, or messaging app contact)
Booking details (dates, locations, services requested)
Payment confirmation details (excluding full card or banking information)
We only collect information that is necessary to provide our services.
___ How We Use Your Information
Your information is used solely to:
Respond to enquiries
Confirm and manage bookings
Coordinate services such as transfers, scooter hire, or surfboard rental
Communicate important service-related information
Improve service quality and customer experience
We do not use your information for unsolicited marketing.
___ Information Sharing
We do not sell, trade, or rent personal information to third parties.
Information may be shared only when necessary to deliver services, such as:
Coordinating with local drivers or service providers for your booking
In these cases, only essential information is shared.
___ Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely and accessed only by authorised personnel involved in service coordination.
___ Cookies & Website Data
Our website may use basic cookies or analytics tools to understand general usage patterns and improve functionality.
These tools do not collect personally identifiable information unless you voluntarily provide it.
___ Your Rights
You may request to:
Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your personal information, where appropriate
Requests can be made using the contact details below.
___ Policy Updates
This Privacy Policy may be updated from time to time to reflect operational or legal changes.
The most current version will always be available on our website.
___ Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official communication channels.
BUSINESS DETAILS
Surf Sun Paradise (Operating as Kertasari Connect)
Desa Labuhan Kertasari,
Kecamatan Taliwang,
Kabupaten Sumbawa Barat
84452
Taliwang
Nusa Tenggara Barat (NTB)
Indonesia
